All item(s) leaving for dispatch have been checked for quality and quantity accuracy. Pet parents are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd. If you would still like to opt for repacking, we charge $2 per bag repacked. While cross-contamination is minimized as much as possible, this product is repacked in our facility where other brands of pet food are also handled.In the event that space is constrained, repacked pet food will be stored in a separate packaging. Packs will be restored in original packaging as far as possible.Each pack is estimated to be of similar size/weight, except for the final pack which may not be the same due to the residual content.Please be informed that for any machine-repacked pet food: Repacked date is only for your reference and can be found printed on each individual pack.Please refer to the original packaging for the expiry date.We will not be held responsible for any damage, refund, claim or liability whatsoever, including but not limited to illness or death arising out of or in connection with the repacked pet food.All repacked pet food is non-exchangeable and non-refundable.Any warranty or guarantee on the quality or function of the pet food will be null and void for the repacked pet food.In compliance with the aforesaid legislation and advisory notice, We have instituted its Repacking Policy as follows: However, per the Agri-Food and Veterinary Authority (AVA) advisory notice dated 20 January 2012, repacking done for individual customers is allowed if its guidelines are followed. Without prejudice, Pawpy Kisses does not recommend the repacking of pet food in view of Singapore’s Feeding Stuffs Act which prohibits the repacking of commercially-imported pet food due to: Weekend order will be processed from Monday.įor self-collection, our team will notify you via your provided phone contact number when your order is ready for self-collection.All orders are processed from Monday to Friday except for weekend.Please take note that we're closed on every Sunday, hence there is no delivery on Sunday. D ue to the nature of fresh frozen food, we wish to emphasise on delivering it fresh to our dear customers. This applies to Fresh Frozen Dog Food and Frozen Cat Food. Nobody to receive the order when delivery time slot is confirmed.įor condominium address, if our driver cannot access into the building (locked gate or stopped by the security personnel at guard house), it will be deemed as failed delivery attempt and there will be charges for redelivery.Last minute changes of delivery address.There will be a $7 charges for re-delivery. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.Our delivery takes 1-4 business days, and our delivery team will contact you via your provided phone contact number for delivery arrangement when your order has been processed. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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